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Informed by data, driven by empathy: an introduction to user experience research at Booking.com

Informed by data, driven by empathy: an introduction to user experience research at Booking.com

If you know anything about the way we design at Booking.com it’s probably how much A/B testing we do. And it’s true: everything goes…
Go to the profile of Anna Efimenko
Anna Efimenko
20 Mistakes to Avoid When Applying For A Job As A Designer (or, A Personal Journey Through 1,000…

20 Mistakes to Avoid When Applying For A Job As A Designer (or, A Personal Journey Through 1,000…

This article has been edited by the author (Dec 14).
Go to the profile of Matthew Pennell
Matthew Pennell
Designing a service chatbot

Designing a service chatbot

I recently came back from ChatbotConf 2017, and one of the interesting things I noticed was just how many different approaches there are to…
Go to the profile of Sachin Honap
Sachin Honap
How we adapted the Booking.com mobile site for the iPhone X notch.

How we adapted the Booking.com mobile site for the iPhone X notch.

When Apple announced the launch of their latest flagship handset, the iPhone X, they promised it would set a new benchmark for mobile…
Go to the profile of Mark Unthank
Mark Unthank
Inside Booking.com Design: Lucas Mourelle

Inside Booking.com Design: Lucas Mourelle

We shine the spotlight on Booking.com designers!
Go to the profile of Andy Warburton
Andy Warburton
7 things you need to know about designing a chat bot

7 things you need to know about designing a chat bot

From our experience at Booking.com
Go to the profile of James Butler
James Butler
Booking Cares: UX Masterclass at Restart Network

Booking Cares: UX Masterclass at Restart Network

Each year, every Booking.com employee has the opportunity to spend a day working on a local community project. Booking Cares is a volunteer…
Go to the profile of Roberta Virzì
Roberta Virzì

Building A Testing Culture

The Conversions@Google conference, an annual event hosted at their Dublin HQ, is aimed at advertisers — but that doesn’t mean you can’t…
Go to the profile of Matthew Pennell
Matthew Pennell
Implementing system fonts on Booking.com — A lesson learned.

Implementing system fonts on Booking.com — A lesson learned.

Inspired by the recent work that Github and Medium have done to improve their fonts and thus the reading experience on their sites, we at…
Go to the profile of Stuart Frisby
Stuart Frisby
The importance of feedback

The importance of feedback

On a regular day at Booking.com I will probably interact with 40–50 people. The interactions can be discussions around hypotheses for…
Go to the profile of Tomasz Pieta
Tomasz Pieta
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